Shipping & Returns Policy
Shipping
Where do you ship?
We ship all across Australia and worldwide!
How much is shipping?
EXPRESS POST is $13.95 AUD
STANDARD POST is $10 AUD and FREE for orders over $100 AUD
INTERNATIONAL POST is $25.00 AUD
When will I get my shipment?
Estimated shipping times for standard post Australia wide are between 7-9 business days. Estimated shipping times for express post Australia wide are 1-3 days. Once your goods have left our warehouse, delivery times are out of our control. Estimated international shipping times are between 21 and 28 days.
Returns Policy
If you are not happy with your purchase for any reason, you can return it to us (unworn) within a 30-day period from date of purchase, and we will refund you the cost of the goods. Please note that the postage costs are not refundable.
Returns must be unworn and in original condition, as well as in their original undamaged Cactus packaging, and carefully packed to ensure no damage occurs in the return shipping process.
Refunds can only be issued to the original credit card used for the purchase.
My item is faulty, how can I return it?
We carefully check each watch before sending it out to you, but mistakes can happen, and you may receive a faulty product. If that is the case, please contact us for a replacement or to initiate a return at info@cactuswatches.com and we'll guide you through next steps.
I have another question.
We're here to help! Please email our team at info@cactuswatches.com or fill in our contact us form.