Where do you ship to?
We ship worldwide! Standard post Australia wide is a flat rate of $7.60 and express post Australia wide is $10.85. International shipping costs $15.00. All orders over $100 are shipped free.
When will I get my shipment?
Orders received before 2 pm are dispatched same day. Estimated shipping times for standard post Australia wide are between 2 and 5 business days, depending on the distance from Sydney Metro area. Estimated shipping times for express post Australia wide are 1-2 days, depending on distance from Sydney metro area. Once your goods have left our warehouse, delivery times are out of our control. Estimated international shipping times are between 5 and 14 business days.
Do you ship outside of Australia?
Yes, we ship world wide.
Is my online payment secure?
We provide secure payment options using Mastercard, Visa card, and Paypal with industry standard online encryption systems to protect your payment details and personal financial info.
What is your returns policy?
If you are not happy with your purchase for any reason, you can return it to us within a 30-day period from date of purchase, and we will refund you the cost of the goods [please note that the postage costs are not refundable]. Returns must be unworn and in original condition, as well as in their original Cactus packaging, and carefully packed to ensure no damage occurs in the return shipping process. Refunds will be issued to the original credit card or Paypal account used for the purchase. We carefully check each watch before sending it out to you, but mistakes can happen, and you may receive a faulty product. If that is the case, please contact us for a replacement.
How long is my purchase under warranty?
Your CACTUS watch or clock is warranted to be free from defects in materials and workmanship for a period of 1 year from date of purchase. The warranty covers all manufacturing and mechanical defects, but excludes bands, batteries, and lens damage. The warranty excludes water damage in 3 ATM watches as they are specifically excluded from immersion in water [showering and swimming].
How do I return a faulty item under warranty?
Send your item accompanied by proof of purchase together with a clear return address, telephone number & email address, to Avantco, PO Box 784, Bondi Junction NSW 1355. Or you can call us first to discuss your warranty claim. Your warranty claim will be assessed and the item either repaired or replaced.
Do you repair Cactus watches that are out of warranty?
Yes, we replace batteries, crowns, water resistant seals and bands all for a nominal charge. Best practice is to email us regarding the issue with the watch and we will advise.
Can I buy a new watch band for my Cactus watch?
Yes, we carry stock of most Cactus watch bands. It costs $10 for a new watch band – this includes postage to anywhere in Australia. If you live outside of Australia, we will quote you the postage cost.
How do I order a new watch band for my Cactus watch?
To order a watch band, please email us with the model number of the watch – you will find this engraved on the case back of the watch e.g. CAC-64-M03. Please advise us of your postal address. We will advise you by return email whether we have the band in stock, and provide you with an invoice for payment.
How do I get my watch to start?
Most Cactus watches are fitted with a crown stopper – a little plastic lug which prevents the crown or winder from being pushed in to the start position. This saves the watch from battery drain until it is purchased. To start the watch, please remove the little plastic lug, rotate the hands to set the time and then press the crown in to start the watch.
Do I need to wind my watch?
No, your watch is an analog quartz or an LCD and both these types of watches operate with batteries.
What kind of battery is used in my watch?
Most Cactus watches use either a CR2025 battery or an SR626SW battery. These batteries are mercury free.
How to change a watch battery?
For watches that are 10 ATM [Cactus Beach Collection] we do not recommend that you change the battery yourself as this can nullify the warranty. Your watch is manufactured with special seals to ensure water resistance and the battery needs to be changed by a watch professional, who will also check & replace these seals if required.
Cactus watches that are 3 ATM have a snap on case back and it is possible for you to change the battery yourself. Snap on case backs can be removed by inserting the blade of a knife or a special case back tool into the appropriate notch of the case back, and twisting the handle of the knife or tool so that the case back pops off. Carefully ensure that you do not damage the case back. Before removing the battery, note which side is up. You must put the new battery in exactly the same way. Use plastic tweezers to remove the battery and replace it before replacing the case back. We highly recommend that battery changes are performed by a watch professional to avoid damage to your watch.
What is a luminous dial?
A luminous watch dial is coated with phosphorescent paint so that it glows in the dark. Watches with luminous dials glow all day long, but we just don’t notice their ‘ghostly’ shine in the daytime.